When Field Inspectors have internet access to documents, plans and ability to file digital reports from the field, the customer can get quick feedback, and the tracking of job progress…
Author: mfmalinowski
Processing Time Benchmarking
When permit processing has time targets, and there is on line reporting of results as compared to targets, the feedback loop established can help keep the system from spiraling into…
Contract Plan Review and Other Contract Services
Many jurisdictions use outside contract plan review firms to help them ‘balance’ work flows and stay on top of increasing lead times. Some jurisdictions use contract services for ALL plan…
Peer Review: Architects checking Architects
When an engineer on one of my projects came up with an innovative application of technology to solve a seismic problem, he was tasked to find a peer reviewer for…